Question 1

Is there parking available at your Balwyn office?

Accepted Answer

Yes — there is free on-street parking available on Whitehorse Road directly in front of the building, as well as in the surrounding side streets. The building also has a small car park accessible from the rear laneway. We recommend arriving a few minutes early during peak hours (8:30–9:30am and 4:30–5:30pm) as spots can fill quickly.

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Question 2

How do I get to your office by public transport?

Accepted Answer

Our office is easily accessible by tram. The number 109 tram (Box Hill via Collins Street) stops directly on Whitehorse Road, approximately a 2-minute walk from our office. From the CBD, the journey takes around 25–30 minutes. The nearest stop is "Balwyn Road/Whitehorse Road" (Stop 57). We're also a short drive from the Eastern Freeway via Bulleen Road.

Question 3

Is your office wheelchair accessible?

Accepted Answer

Yes, our office at Suite 4, 255 Whitehorse Road is fully wheelchair accessible. There is step-free access from the street, and the building has a lift to all floors. If you have any specific accessibility requirements, please let us know when booking your appointment.

Question 4

How do I book an appointment?

Accepted Answer

You can book an appointment by calling our office on +61 3 9836 2900 during business hours (Monday to Friday, 8:30am–5:30pm), or by submitting an enquiry through the form on our contact page. We offer both in-person appointments at our Balwyn office and video call meetings via Zoom or Microsoft Teams.

Question 5

What should I bring to my first meeting?

Accepted Answer

For an initial consultation, it's helpful to bring: recent tax returns (last 1–2 years if available), any relevant financial statements or business records, details of any investments, superannuation statements, and a list of questions or topics you'd like to discuss.

Question 6

Can I meet with you remotely via video call?

Accepted Answer

Absolutely. We regularly conduct client meetings via Zoom and Microsoft Teams for clients who prefer not to travel or are located outside Melbourne. Simply let us know your preference when booking and we'll send you a meeting link.

Question 7

Do you offer after-hours or weekend appointments?

Accepted Answer

Our standard office hours are Monday to Friday, 8:30am to 5:30pm. We do occasionally accommodate early morning or late afternoon appointments outside these hours for existing clients with urgent matters. We do not currently offer weekend appointments.

Question 8

How long does it take to prepare my tax return?

Accepted Answer

For individual tax returns, our typical turnaround is 5–10 business days once we have all the required information from you. Business and company tax returns generally take 10–15 business days depending on complexity. During peak tax season (July–October), turnaround times may be slightly longer.

Question 9

How quickly will you respond to my enquiry or email?

Accepted Answer

We aim to respond to all phone calls and emails within one business day. For enquiries submitted through our website form, you'll receive an acknowledgement immediately and a personal response within one business day.

Question 10

How long does an audit engagement typically take?

Accepted Answer

A small not-for-profit or private company audit typically takes 2–4 weeks from the time we receive all required documentation. Larger or more complex engagements may take 4–8 weeks.

Question 11

How are your fees structured?

Accepted Answer

We offer fixed-fee arrangements for many standard services (such as individual tax returns and SMSF compliance). For advisory and project-based work, we provide a detailed fee estimate before commencing. We're always transparent about costs upfront.

Question 12

Is there a cost for an initial consultation?

Accepted Answer

We offer a complimentary 30-minute initial consultation for new clients. This gives us the opportunity to understand your situation, explain how we can help, and determine whether we're the right fit — with no obligation.

Question 13

I already have an accountant. How easy is it to switch to Kidmans Partners?

Accepted Answer

Switching accountants is straightforward and we handle the transition for you. Once you engage us, we'll contact your previous accountant to request your files and any outstanding information. Most clients find the transition seamless and are up and running with us within 1–2 weeks.

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